Our core foundation is built on our Fraud Management Solutions and providing clients with the highest level of quality, service and anti-fraud cost containment products within the industry. Our surveillance and investigations team include nearly 1,000 field investigators and over 500 professional support staff. We hire experienced investigators with a criminal justice background and team them with seasoned case managers to ensure we exceed our client’s investigative expectations. Our research specialists also provide an in-depth review of social media sites using custom algorithms to search for targeted information to provide clients with a comprehensive, manageable report relative to the claim investigation.
The ISG Advantage:
- Over twenty-five years in the insurance industry investigating claims
- A proven track record of ethical conduct and professional investigations
- An investigative team of nearly 1,000 experienced investigators and 500 professional support members that work collaboratively supporting our client’s investigation needs
- Highly qualified and trained field staff throughout the U.S. so our clients have local expertise on their assignment
- Cutting edge surveillance equipment to ensure the highest quality product is produced for our clients use
- Automated workflow management practices that allow ISG to measure and report our performance. We are accountable.
- Smart technology capabilities that run complex algorithmns for in-depth social media inquiries
- Our client portal where clients can track and analyze claims, utilize on-demand reporting and take advantage of real-time communication with the ISG team