A Unique Combination of Insurance Claim Management Solutions

ISG is national market leader offering a unique combination of solutions that offer claim and litigation support to both insurance and legal communities. Our organization is comprised of four core solution lines: Investigation Management, Medical Management, Record Management, and Legal Investigation Solutions. ISG’s strategy is to focus on initiatives that enable our partners to be more efficient, reduce cost, and evolve with the industry. Together, ISG services over 52,000 insurance and claim colleagues across the insurance industry. All four of our business units play essential roles in assisting our clients in claim management and ultimately building value in insurance.
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INVESTIGATION MANAGEMENT

ISG’s core foundation is built on providing clients with the highest level of quality, service and anti-fraud cost containment products within the industry, We maintain nearly 1,000 investigators and arm them with the latest equipment and social media technology to gather all information required in claim investigations.
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MEDICAL MANAGEMENT

ISG understands the importance of independent, evidence-based defensible medical evaluations and peer reviews. This is an integral part in resolving critical claim questions. As a URAC accredited company, we collaborate with over 15,000 trusted medical providers to create solutions designed to reduce medical losses.
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RECORD
MANAGEMENT

ISG offers a broad range of Record Management Solutions, including Record Retrieval, Record IQ and Record Production. We successfully retrieve medical records from over 500,000 facilities nationally, per year. We not only retrieve records, but can also sort, index, summarize and analyze the records as well.
Investigations

LEGAL
INVESTIGATION

A division of our investigative services uniquely designed to support the legal defense community. The specialized skills of our investigators supplement legal work to create a stronger case, support a theory, and provide integral details. Documentation and evidence gathered can be used in court, mediation, or negotiations.
Managing Attorney House Counsel for top 5 P&C Carrier

“Working with ISG has been a great value add for our team. They use technology to make the records process easy for our team and increase our efficiency. ISG also gives us one point of contact that is proactive in getting records and communicating with our staff. We have used other records companies and prefer…

Adjuster from a National Top 10 Insurance Carrier

“I just wanted to say thank you for such a great social media search! I really like the format that your company uses for your social media reports and please know that it is very helpful from an adjuster perspective. Looking forward to using your company for more social media and background checks.“

From an adjuster

“Your system is so easy to use and extremely helpful.“

A Global President of a Top Five Insurance Carrier

“ISG has been a valued and trusted business partner for over twenty years with our company. They are innovative, experienced and execute their programs well beyond giving us world class service.“

A True Partner

ISG has fostered collaborative and strategic relationships with our clients working in tandem to create impactful solutions and build partnerships based on trust, innovation, experience and accountability.

The ISG business model is built around our Total Account Management Team (TAM) which ensures superior client support and Best-in-Class customer service. Our TAM teams include: Claims Oriented Case Managers, Registered Nurses, and an experienced Investigative Field Team.

For twenty five years, ISG has been committed to partnering with our customers and providing comprehensive programs that are adaptable to the changing dynamics of the industry and overall marketplace. Our clients recognize our commitment and count on us for quality investigative services.

Our leadership teams deliver client-focused innovative solutions. The ISG Team partners with clients, creating an investigative plan for each assignment to ascertain relevant claim information to assist our field organization in achieving successful results.