A Unique Combination of Insurance Claim Management Solutions

ISG is national market leader offering a unique combination of solutions that offer claim and litigation support to both insurance and legal communities. Our organization is comprised of four core solution lines: Investigation Management, Medical Management, Record Management, and Legal Investigation Solutions. ISG’s strategy is to focus on initiatives that enable our partners to be more efficient, reduce cost, and evolve with the industry. Together, ISG services over 52,000 insurance and claim colleagues across the insurance industry. All four of our business units play essential roles in assisting our clients in claim management and ultimately building value in insurance.


ISG’s core foundation is built on providing clients with the highest level of quality, service and anti-fraud cost containment products within the industry, We maintain nearly 1,000 investigators and arm them with the latest equipment and social media technology to gather all information required in claim investigations.


ISG understands the importance of independent, evidence-based defensible medical evaluations and peer reviews. This is an integral part in resolving critical claim questions. As a URAC accredited company, we collaborate with over 15,000 trusted medical providers to create solutions designed to reduce medical losses.


ISG offers a broad range of Record Management Solutions, including Record Retrieval, Record IQ and Record Production. We successfully retrieve medical records from over 500,000 facilities nationally, per year. We not only retrieve records, but can also sort, index, summarize and analyze the records as well.


A division of our investigative services uniquely designed to support the legal defense community. The specialized skills of our investigators supplement legal work to create a stronger case, support a theory, and provide integral details. Documentation and evidence gathered can be used in court, mediation, or negotiations.

A True Partner

ISG has fostered collaborative and strategic relationships with our clients working in tandem to create impactful solutions and build partnerships based on trust, innovation, experience and accountability.

The ISG business model is built around our Total Account Management Team (TAM) which ensures superior client support and Best-in-Class customer service. Our TAM teams include: Claims Oriented Case Managers, Registered Nurses, and an experienced Investigative Field Team.

For twenty five years, ISG has been committed to partnering with our customers and providing comprehensive programs that are adaptable to the changing dynamics of the industry and overall marketplace. Our clients recognize our commitment and count on us for quality investigative services.

Our leadership teams deliver client-focused innovative solutions. The ISG Team partners with clients, creating an investigative plan for each assignment to ascertain relevant claim information to assist our field organization in achieving successful results.