Our solutions are carefully designed to support our simple and straightforward mission: to help you achieve optimal claims outcomes. Our services work together through integrated technology that provides a seamless experience for customers using us for multiple services. It’s not uncommon that results of one intervention leads to additional action. For example, an audit finding or records review may lead to an investigation. ISG makes it easy to add on additional services that are needed to produce the best claims outcomes.
Investigation Management Solutions
Our investigation solutions provide the highest level of quality, service and anti-fraud cost containment programs within the industry. Our national footprint includes field investigators and case managers across the United States, providing ample coverage anywhere in the country with our own employees.
In addition to General Surveillance and Investigation, we also offer Legal Investigation services uniquely designed to support the legal defense community. Our Social Intelligence service is enabled by proprietary technology and expert desktop researchers who conduct deep, pre-field investigation web research that often results in actionable information.
Medical Management Solutions
ISG offers a world-class national medical management program. As a URAC accredited company, we collaborate with over 16,000 trusted medical providers to manage appropriate care and costs.
Our Medical and Clinical Services programs are designed to work with our partners needs. We offer a systematic process to promote medically appropriate care in a timely, efficient manner to improve claim outcomes.
Record Management Solutions
ISG provides a national records management program that encompasses the entire record life cycle, enabling clients to focus on resolving claims faster. Our programs include Canvassing, Record Retrieval, Record IQ, and Third Party Record Production.
Our technology-driven process incorporates integration and automation to streamline the order process from order creation through records delivery.
We leverage customization and process excellence to deliver concierge level service and quality outcomes.
Our approach to Medicare Compliance joins early intervention solutions to claims resolution. With a myriad of unique, innovative and client-centric solutions, ISG offers a number of valuable programs, including Mandatory Insurer Reporting, Recovery Resolution, Medicare Set-Aside and Other Allocation Services, and Professional Administration.