ISG is a national market leader in the insurance industry. We offer a unique combination of insurance claim management solutions. We are comprised of four core solution lines: Investigation Management, Medical Management, Record Management, and Legal Investigation Solutions, allowing ISG to customize program solutions to best fit our clients’ needs and exceed their goals. All four business units play essential roles in assisting our clients in claim management, resulting in time and cost savings and ultimately building value in insurance.


Investigation Management Solutions

Our core foundation is built on our Investigation Management Solutions and providing clients with the highest level of quality, service and anti-fraud cost containment products within the industry. Our surveillance and investigations team include nearly 1,000 field investigators and over 500 professional support staff. We hire experienced investigators with a criminal justice background and team them with seasoned case managers to ensure we exceed our client’s investigative expectations. Our research specialists also provide an in-depth review of social media sites using custom algorithms to search for targeted information to provide clients with a comprehensive, manageable report relative to the claim investigation

Medical Management Solutions

Medical Management Solutions are essential in resolving claims. We provide services for several market segments including: workers compensation, disability, group health, auto bodily harm and personal injury. As a URAC accredited company, we collaborate with over 15,000 trusted medical providers to create solutions designed to reduce medical losses. ISG’s national network of providers performs Independent Medical Examinations, Medical Record and Peer Reviews, Disability Reviews, and Functional Capacity Exams.

Record Management Solutions

ISG offers a broad range of Record Management Solutions, including Record Retrieval; acquiring all records pertinent to a claim from all manner of facilities, Record IQ; consolidation, indexing, summarization and analytics of records, and Record Pro; custodial production and fulfillment for records requested by a third party.

Legal Investigation Solutions

Legal Investigations is a division of our investigative services uniquely designed to support the legal defense community. The specialized skills of our investigators supplement legal work to create a stronger case, support a theory, and provide integral details. The work is all done within the confines of the law so documentation and evidence that is gathered can be used in court, mediation, or negotiations. ISG has a long-standing reputation for producing high-quality investigations and helping our client mitigate risk.