Technology defines and drives our business in more ways than one! ISG surveillance teams are all armed with superior equipment and technology to gather the information required in claim investigations. All ISG systems are supported through our own proprietary technology which measures our performance as well as provides beneficial information to help resolve clients’ claims. It not only provides accountability but also includes customized, on-demand, data reporting capabilities for our clients

All of ISG technology platforms operate in a secure environment which is routinely tested and audited. We are SOC 2 Type 2 Certified and fully HIPPA and URAC accredited. Access to these systems is provided through our customized client portals – myISG and myRecords.

How Our Technology Accelerates

Our advanced technologies are integrated to alleviate administrative burdens, increase efficiency, ensure accuracy,
deliver on-demand business intelligence and analytics and capture return on investment.

Web-Based Portals

Workflow and
Performance Management

Business Analytics

Data Transfer

myISG portal – submit and track claims as well as schedule IME’s and investigative services.

myRecords portal – order, access and manage records. With a single login you can have access to record canvassing, Record Retrieval, Record IQ and Record Pro.

ISG Chat Now

Our Live Chat feature allows for real-time interaction with our professional support team.

Direct View

Direct View allows for virtual video interviewing capabilities at anytime, any location and from any device.

myISG portal – view and analyze summaries after medical services or surveillance/social media searches and generate customized reports.

myRecords portal – organizes records chronologically with indexing, hyperlinks, and summaries resulting in review-ready documents and customized client reports.

First Look

First Look – Our powerful smart intelligence solution

myConnect – designed for integrated client partnerships, it includes secure client reporting, automated work product delivery as well as an automated client payment processes.