Frequently Asked Questions (FAQs)
What does ISG do and who do you serve?
ISG partners with insurance carriers, third-party administrators, and legal defense firms to deliver comprehensive mitigation solutions that help identify fraud, manage claims more efficiently, and reduce overall exposure. We serve the Workers’ Compensation, Auto Liability, Disability, and General Liability sectors nationwide.
Why are comprehensive mitigation services important in claims management?
Fraudulent or exaggerated claims can result in unnecessary costs and prolonged case resolution. Our comprehensive services—spanning medical reviews such as IMEs and peer reviews, record retrieval and record canvassing, investigations including surveillance, desktop reviews, SIU, and social intelligence, as well as clinical services—uncover critical insights that lead to more informed decisions and faster resolutions. With all these solutions available through one trusted partner, ISG delivers the convenience and efficiency of a single-source solution, eliminating the need to manage multiple vendors.
How do your services work together to reduce fraud and mitigate claims?
Our services are designed to complement each other. For example, social intelligence investigations can identify red flags early and can reveal important information about a claimant’s behavior that guide targeted surveillance efforts and make field investigations more effective. Simultaneously, a medical canvass may reveal undisclosed treatment, which can be validated by an Independent Medical Exam or peer review. This integrated approach increases accuracy, saves time, and lowers costs.
What makes ISG different from other vendors?
ISG is a true multi-solution provider. Instead of working with multiple vendors, clients can streamline services through a single partner—saving administrative time, reducing costs, and ensuring consistency across investigative services, medical management and record retreival processes
Are your services available nationwide?
Yes! ISG is a national provider with the capability to deliver our solutions in all 50 states. We maintain a vast network of licensed investigators, medical providers and dedicated account teams to support cases wherever they arise.
Can ISG customize its services to meet specific client needs?
Absolutely. We understand that every case—and every client—is unique. ISG offers tailored solutions based on the complexity of the claim, jurisdictional needs, and client goals. Our account teams work closely with clients to recommend the right combination of services for each scenario.
What types of investigations do you offer?
ISG offers a full suite of investigative solutions tailored to meet the needs of insurance carriers, legal teams, and employers. Our services include surveillance, social intelligence investigations, witness statements, desk investigations, and SIU support. We specialize in uncovering factual, objective evidence to help validate or dispute the legitimacy of a claim.
Each investigation is customized to the specific circumstances of the case, and our experienced team ensures timely, detailed reporting that supports informed decision-making and drives better outcomes.
Do you work with a large medical provider panel for IME’s?
Yes. ISG delivers a nationally recognized, URAC-accredited Medical Management program built on quality, expertise, and defensibility. We partner with a robust network of over 16,500 board-certified, actively practicing medical professionals across all major specialties to provide timely, evidence-based Independent Medical Evaluations (IMEs).
Our provider panel spans all 50 states, ensuring geographic coverage and specialty alignment to meet the unique needs of each case. We focus on delivering clear, defensible reports that support claim resolution and litigation strategies while maintaining compliance with jurisdictional and regulatory requirements.
What kinds of records can you retrieve and how long does it take to retrieve the records?
We can obtain a wide range of records, including: medical, billing, X-rays, pathology, personnel, payroll, workers’ compensation, insurance, telephone (local, long distance, and mobile), bank, pharmacy, police, fire, military, driving, academic, ambulance, and business records—as well as membership records (such as gym or boating club memberships).
Our integrated, automated workflows streamline the entire process—from order placement to final delivery—eliminating delays and improving turnaround times. Clients can track the status of their requests and receive real-time updates through our secure client portal, ensuring full visibility every step of the way.
While retrieval timelines can vary depending on the record type and source, our efficient process is designed to deliver results as quickly as possible.
How quickly can services be initiated and results delivered?
ISG understands the importance of speed in claims handling. We provide prompt turnaround times for service initiation and results—many services, such as social intelligence and medical canvassing, can deliver initial findings within days. Our efficient processes help clients move forward faster.
How do your clinical services support claims decisions?
Our clinical services—such as Nurse Case Management, Physician & Nurse Reviews, Code Reviews, and Medical Bill Audits—help validate medical necessity, identify billing discrepancies, and provide expert insights to clarify the medical aspects of a claim. This ensures evidence-based decision-making, helps control costs, and improves overall claims outcomes
What is the benefit of bundling services through ISG?
Bundling services creates efficiencies, accelerates timelines, and provides a clearer, more complete picture of each claim. Our clients benefit from centralized reporting, streamlined communication, and enhanced coordination across services—all while reducing the administrative burden of managing multiple vendors.