Claim & Litigation Support Services for Better Claim Outcomes

ISG is national market leader and we specialize in a unique combination of solutions that provide claim and litigation support to the insurance and legal communities. Since our founding more than 25 years ago, our team of industry experts have developed solutions that help our clients increase productivity, efficiency, and quality while reducing claims expenses to improve overall claim outcomes. While we’ve grown significantly over the years, we’ve never lost the entrepreneurial spirit that drives us to customize solutions to best fit each client’s needs.
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INVESTIGATION MANAGEMENT

Our investigation solutions provide the highest level of quality, service and anti-fraud cost containment programs within the industry. Our national footprint includes field investigators and case managers across the United States, providing ample coverage anywhere in the country with our own employees.
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MEDICAL MANAGEMENT

ISG offers world-class national medical management and clinical services programs. As a URAC accredited company, we collaborate with over 16,000 board-certified medical providers to manage appropriate care and costs. We offer a systematic process to promote medically appropriate care in a timely, efficient manner to improve claim outcomes.
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CLINICAL MANAGEMENT

Our Clinical Services encompass nurse case management, nurse review, bill audit, physician review, code review and utilization review. In cases that require review, files are electronically routed to the appropriate medical professional, to help you better understand your claims.
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RECORD
MANAGEMENT

ISG provides a national records management program that encompasses the entire record life cycle, enabling clients to focus on resolving claims faster. Our technology-driven process incorporates integration and automation to streamline the order process from order creation through records delivery.
Managing Attorney House Counsel for top 5 P&C Carrier

“Working with ISG has been a great value add for our team. They use technology to make the records process easy for our team and increase our efficiency. ISG also gives us one point of contact that is proactive in getting records and communicating with our staff. We have used other records companies and prefer ISG.“

Adjuster from a National Top 10 Insurance Carrier

“I just wanted to say thank you for such a great social media search! I really like the format that your company uses for your social media reports and please know that it is very helpful from an adjuster perspective. Looking forward to using your company for more social media and background checks.“

From an adjuster

“Your system is so easy to use and extremely helpful.“

A Global President of a Top Five Insurance Carrier

“ISG has been a valued and trusted business partner for over twenty years with our company. They are innovative, experienced and execute their programs well beyond giving us world class service.“

A True Partner

We understand that as a successful business, you aren’t looking for another vendor to manage. You need a trusted partner that you can rely on and that will support you and the needs of your business today and as you evolve in the future.

Successful claims management requires an interdisciplinary team working together to achieve positive outcomes. ISG understands what it takes to help successfully close claims and manage expenses. We work on your side to help you become more efficient, streamline business processes, reduce expenses, and improve claim outcomes.

While we’re proud of our industry-leading metrics and results, what truly makes us different is our values. We’re unlike any claim and litigation support company you’ve ever known. Our passion for doing the right thing means we do not cut corners, we put people first and we deliver high quality services.

We are focused on driving growth through ongoing investment in technology and people. As a privately owned company we are not driven by short term returns at the risk of long-term strategy and we’re able to make decisions quickly, to be flexible and to customize our programs to meet client needs.