Social Intelligencew

A low cost, high value early intervention to identify claim issues

The FirstLook digital investigations platform is revolutionizing the investigative industry by going beyond social media to provide in-depth social intelligence. Our digital investigations team utilizes a combination of hands on searching, custom algorithms, and proprietary software and has capabilities to search over 350 digital platforms.

Social intelligence provides critical information to assist with claims at all stages. From intake to litigation, our world-class social intelligence empowers our clients with actionable information and the insight they need to combat fraud and mitigate claims across all lines of insurance.

Social Media

What can a FirstLook uncover?

Detailed intelligence on an individual

• A person’s activities, interests and future plans
• Secondary income and e-commerce activity
• Topics of interest and activity patterns

Detailed intelligence on a business

• Digital presence and references to a business
• Social media presence and e-commerce
• GAID (Google Analytics Code) and Link Analysis

Third party incident evidence

• Geofenced (defined area) searches for potential witnesses
• Location based searching for 3rd party photos/videos


FirstLook Basic

A basic social media includes specific searches for and vetting of the following social media platforms:

  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • Pinterest
  • Youtube
  • TikTok

It also provides general data from a provider (LexisNexis/Accurint):

  • Addresses
  • Foreclosures
  • Licenses
  • Criminal Records
  • Work affiliations
  • Liens/Lawsuits
  • Relatives
  • And more


A FirstLook includes searches for profiles in over 350 digital platforms. These searches include platforms in the following categories:

  • Live-streaming/Video Sharing
  • Podcasting
  • Messaging
  • Health/Fitness
  • Payment
  • Blogging
  • Crowdfunding
  • Professional
  • Photo Sharing
  • Networks

FirstLook Plus

A FirstLook Plus search includes all of the components of a FirstLook, and also includes additional background type searches. These searches include the following categories, and will include official records when publicly available:

  • Address History
  • Property Ownership Records
  • Current DMV Information
  • Civil Litigation Records
  • Criminal Records
  • Financial Standing/Bankruptcy Records
  • Corporate Records
  • Professional/Recreation Licenses