Social Intelligencew

A low cost, high value and proactive approach to identify investigative opportunities

The FirstLook digital investigations platform is revolutionizing the investigative industry by going beyond social media to provide in-depth social intelligence. Our digital investigations team utilizes a combination of hands-on searching, (OSINT) custom algorithms, proprietary software with capabilities to search hundreds of digital platforms.

Social Media

Benefits of Running a FirstLook

ISG’s FirstLook uncovers detailed intelligence on an individual or business

• A person’s activities, interests, family activities and future plans
• Secondary income and e-commerce activity
• Topics of interest and activity patterns
• Digital presence and references to a business
• Social media presence and e-commerce
• GAID (Google Analytics Code) and Link Analysis

Third party incident evidence

• Geofenced (defined area) searches for potential witnesses
• Location based searching for 3rd party photos/videos

Benefits of Combining a FirstLook Social Intelligence with Surveillance

Combining FirstLook Social Intelligence with Surveillance increases the overall impact and video yield on a claim = Better overall results. Social intelligence provides critical information to assist with claims mitigation at all stages. Combining social intelligence with our best in class surveillance team produces even stronger results. From intake to litigation, our world-class social intelligence and surveillance teams provide national coverage and empower our clients with actionable information and insight needed to combat fraud and mitigate claims across all lines of insurance.

Benefits of Combining FirstLook Social Intelligence with our Expert Surveillance Team

• Real-time activity alerts are shared between our Social Intelligence and Surveillance Teams
• Increase in total video capture per file. Video Footage is longer per sit as well as impactful to the overall claim.
• 100% Quality Assurance on all reports
• 98% FirstLook assignments completed same day
• One Stop Shop. Coordinated services between Social Intelligence and Surveillance Teams.
• National Coverage
• Experienced Staff




The FirstLook report provides a general overview of a subject’s on-line presence as well as any content we find pertinent to the case. It includes a review of many major Social Media platforms with links to any on-line content that we find.

FirstLook Plus

The FirstLook Plus report is our most requested report and offers a more in-depth digital search. This report contains everything that can be found in our FirstLook report, however, also includes some key additional data that can be impactful to your claims investigation. The FirstLook Plus is ideal for documenting a subject’s on-line presence and internet activity and analyzing that on-line activity for any relevant evidence or information.

FirstLook Premier

Our FirstLook Premier report is the most in-depth digital search we offer. This search includes everything the previous reports contain however puts an emphasis on searching relatives’ and associates’ accounts for significant and/or relevant content. Each FirstLook Premier report is sent with a link containing saved PDF Timelines and videos that will remain accessible to the client even in the event the subject deletes the content. This report provides unmatched thoroughness in analyzing both a subject and their close social networks. This report is also the ideal choice for clients who want to broaden their search to include the Web 3.0, Dark Web, and Facial Recognition AI.

FirstLook Monitor (Add On)

This is a product that is sold as an ongoing review of content. We revisit prior reports and update from the date of the most recent report.
We can provide these reports as frequently as requested and can also provide scheduled maintenance to the file.

Content included




Summary (All Social Media platforms)

Phone and Email Information

Name Search

Activities and News Articles

Social Media Results

Business Activity

Relatives and Associates

Expert Testimony (Available as an Add on)

Executive Summary

Address History

Residential Maps and Photographs

Property Ownership Records

Current Motor Vehicle Information

Civil Litigation Records

Criminal Records

Financial Standing and Bankruptcy Records

Corporate Records

Professional and Recreational Records

Interactive Courtroom Ready Report

MD5 Hash Data Preservation

Facial Recognition

Dark Web

Web 3.0