Investigation Management

Experienced investigators teamed with seasoned case managers

Our investigation solutions provide the highest level of quality, service and anti-fraud cost containment programs within the industry. Our national footprint includes field investigators and case managers across the United States, providing ample coverage anywhere in the country with our own employees.

In addition to General Surveillance and Investigation, we offer Legal Investigation services which are uniquely designed to support the legal defense community. We also offer a highly effective Social Intelligence service which is enabled by proprietary technology and expert desktop researchers who conduct deep, pre-field investigation web research that often results in actionable information.

ISG maintains the largest footprint of field investigators in the U.S., providing:

  • Over twenty-five years in the insurance industry investigating claims
  • In-house employees to conduct investigations (no outsourcing)
  • Ethical conduct and expert testimony
  • Industry-leading performance metrics
  • Desk investigation team utilizing “Direct View” technology
  • Flexible and scalable partnership models
  • Strong results exceeding client SLAs

All of our investigations are completed by in-house employees, who work remotely across the United States. Our training program, technology and QA program allows us to produce consistent, high-quality reports regardless of the jurisdiction.

Our Investigative Services


  • Surveillance
  • Activity Checks / Canvass
  • Wellness Checks / Alive & Well Checks


  • Asset Check
  • Background
    • Criminal
    • Civil
    • Criminal/Civil
  • Business Check
    • Completed on individual
    • Completed on business
  • Desktop Activity Check
  • Carfax
  • Vehicle Sightings
  • Employment Check
  • Locate/skip trace
  • Next of Kin Searches
  • Auto Bodily Injury
  • Casualty Investigations
  • COD / Disability Investigations
  • Theft Investigations
  • Subrogation Investigations
  • Mediation Representations


  • Regulatory Reporting
  • Anti-Fraud Training
  • Fraud Review & Audits
  • State Fraud Referral
  • SIU Consulting
  • Documented Fraud Reports
  • Suspect Claim Investigations
  • Desktop SIU Investigations


  • Social Media Investigations
  • Research & Database
  • Background Investigations
  • Civil & Criminal Checks
  • Skip Tracing Individual Locates
  • Social Security Number Verification
  • Real Property / Asset Checks
  • State Driver’s History Record
  • Business Searches
  • Police Reports
  • Hospital/Pharmacy Checks