Fraud ServicesOur core foundation is built on our Investigation Management Solutions and providing clients with the highest level of quality, service and anti-fraud cost containment products within the industry. Our surveillance and investigations team include nearly 1,000 field investigators and over 500 professional support staff. We hire experienced investigators with a criminal justice background and team them with seasoned case managers to ensure we exceed our client’s investigative expectations. Our research specialists also provide an in-depth review of social media sites using custom algorithms to search for targeted information to provide clients with a comprehensive, manageable report relative to the claim investigation.

The ISG Advantage:

  • Over twenty-five years in the insurance industry investigating claims
  • A proven track record of ethical conduct and professional investigations
  • An investigative team of nearly 1,000 experienced investigators and 500 professional support members that work collaboratively supporting our client’s investigation needs
  • Highly qualified and trained field staff throughout the U.S. so our clients have local expertise on their assignment
  • Cutting edge surveillance equipment to ensure the highest quality product is produced for our clients use
  • Automated workflow management practices that allow ISG to measure and report our performance. We are accountable.
  • Smart technology capabilities that run complex algorithmns for in-depth social media inquiries
  • Our client portal where clients can track and analyze claims, utilize on-demand reporting and take advantage of real-time communication with the ISG team

Our Investigative Services


  • Surveillance
  • Activity Checks / Canvass
  • Wellness Checks / Alive & Well Checks


  • Auto Bodily Injury
  • Casualty Investigations
  • COD / Disability Investigations
  • Theft Investigations
  • Subrogation Investigations
  • Mediation Representations


  • Regulatory Reporting
  • Anti-Fraud Training
  • Fraud Review & Audits
  • State Fraud Referral
  • SIU Consulting
  • Documented Fraud Reports
  • Suspect Claim Investigations
  • Desktop SIU Investigations


  • Social Media Investigations
  • Background Investigations
  • Civil & Criminal Checks
  • Skip Tracing Individual Locates
  • Social Security Number Verification
  • Real Property / Asset Checks
  • State Driver’s History Record
  • Business Searches
  • Police Reports
  • Hospital/Pharmacy Checks