ISG provides a national records management program that encompasses the entire record life cycle, enabling clients to focus on resolving claims faster. Our programs include Record Retrieval, Record IQ, Direct Films, and Medical Record Canvassing. We can also accommodate Third Party Record Production.
We leverage customization and process excellence to deliver concierge-level service and quality outcomes. Our technology-driven process incorporates integration and automation to streamline the order process from order creation through records delivery.
ISG is Raising Expectations of Records Programs
Secure Integrated Solutions: Streamlined ordering, billing and record delivery including single sign-on capability via secure client portal
Process Excellence: Leveraging automation to accelerate delivery
Concierge-Level Service: Dedicated team providing proactive, accessible, accountable service for Clients
Customization: Ease of use with the legal or claims form automation, office setup configuration
Quality Assurance & State Regulatory Compliance: Rigorous QA process to ensure record accuracy as well as expertise in state regulations nationally
Quality Outcomes: Industry leading performance in key metrics
- Turn-around time
- Record success rate
- Cost optimization opportunities