ISG provides a national records management program that encompasses the entire record life cycle, enabling clients to focus on resolving claims faster. Our programs include Record Retrieval, Record IQ, Third Party Record Production, and Medical Record Canvassing.
We leverage customization and process excellence to deliver concierge level service and quality outcomes. Our technology-driven process incorporates integration and automation to streamline the order process from order creation through records delivery.
ISG is Raising Expectations of Records Programs
Integrated Solutions: Streamlined ordering, billing and record delivery
Process Excellence: Leveraging automation to accelerate delivery
Concierge Level Service: Dedicated team providing proactive, accessible, accountable service for Clients
Customization: Ease of use with the legal form automation, office setup configuration
Quality Outcomes: Industry leading performance in key metrics
- Turn-around time
- Record success rate
- Cost optimization opportunities