ISG provides a national records management program that encompasses the entire record life cycle, enabling clients to focus on resolving claims faster. ISG’s Record Retrieval Program helps carriers improve claims outcomes through innovative and customized claims intelligence solutions. Order, access and manage records anytime from anywhere with a single login. Our technology-driven process incorporates integration and automation to streamline the order process from order creation through records delivery.


  • Faster turnaround time through dedicated Case Handlers
  • Integration capabilities to reduce time investment for clients throughout records process
  • Streamline records management and distribution program drives efficiency gains, cycle time improvements and cost benefits
  • Automated record analysis enabling faster claims resolution


  • Cycle-time optimization
  • Record success rate
  • Cost optimization opportunities
  • Additional treatment facilities identification
  • Record fulfillment compliance

Let us ease the burden to obtain all records needed to properly manage claims and litigation and you’ll see improved efficiencies, reduced spending, and be able to make informed decisions that accelerate claims resolutions.

Fast. Easy. Effective.

Our Program Services

  • Authorization Retrieval
  • Subpoena Preparation
  • Expedited Service
  • Index Hospital Records
  • Provider Research
  • Copy Records
  • X-Ray Duplication
  • Record Pick up
  • Regional Regulation and Compliance
  • Witness Fee Advance

Our Retrieval Services

  • Medical Records and Films
  • Employment Records
  • Military Records
  • Scholastic Records
  • Social Security
  • IRS and Financial Records
  • First Party Benefit
  • Third Party Benefit
  • Worker’s Compensation