Streamlined Services that Accelerate Case Outcomes
At ISG, we deliver specialized services across critical industry sectors, combining our nationwide expert IME and medical review network, comprehensive records management solutions, clinical management, and investigative capabilities. Our integrated approach ensures consistent quality, regulatory compliance, and defensible results that drive smarter claims outcomes.
Workers' Compensation
Every day claims organizations are helping injured employees recover and return to work. At ISG, we’re helping claims organizations be more efficient, leveraging proprietary technology and in-house professional services to support carriers, TPAs, managed care organizations, and employers with comprehensive medical, records, and investigative solutions designed to meet state-specific requirements and regulatory standards.
Each of our solutions helps streamline claim resolution and decrease claims cycle times while ensuring regulatory compliance. As a URAC-accredited organization, ISG upholds the highest standards of quality and compliance, combining expert medical opinions and integrated ancillary services to achieve superior outcomes.
IME and Record Reviews
Our IME and medical review services provide comprehensive evaluations—from Independent Medical Examinations with workers’ compensation specialization to record review services, functional capacity evaluations, and pharmacy reviews. These expert assessments help establish medical necessity, determine impairment ratings, and support informed claim decisions.
Learn more about our comprehensive medical review services.
Investigations
We deliver thorough investigative support including fraud detection, social intelligence monitoring, AOE/COE investigations, surveillance, medical canvass, and employment record verification. Our investigative services help validate claims, detect fraud, and ensure the integrity of your workers’ compensation program.
Learn more about our comprehensive investigations solutions.
Records Retrieval
Our records management solutions combine efficient retrieval services with cutting-edge Socrates AI technology that transforms complex documentation into searchable summaries, highlighting key facts and timelines for faster case decisions. We handle medical records, employment records, imaging through DICOM solutions, and offer expedited service for urgent claim requirements—all while maintaining state compliance.
Learn more about our comprehensive record retrieval solutions.
Clinical Services
Our clinical services provide specialized clinical expertise to support optimal claim outcomes. From physician review services that confirm causation, medical necessity, and appropriateness of care to CPT code medical record reviews by Certified Professional Coders and nurse bill audits, our experienced clinical team delivers expert guidance throughout the claim lifecycle. We also provide litigation reports that use evidence-based criteria to assess causation and medical necessity of care.
Our extensive suite of clinical services help ensure appropriate care coordination, cost management, and compliance with workers’ compensation requirements.
Learn more about our comprehensive clinical solutions.
Legal Support Services
Law firms face increasing pressure to build stronger cases faster while managing costs and resources effectively. Our legal & medical review division supports law firms requiring expert medical opinions, comprehensive investigations, and litigation-ready documentation.
From seamless IME scheduling and record retrieval to comprehensive investigative services, nationwide medical experts, and concise, defensible reports, our integrated platform gives you everything you need to submit, manage, and strengthen your cases with confidence.
Proudly supporting more than 6,000 law firms nationwide, ISG is helping accelerate case preparation and deliver results that support successful case resolution.
IME and Record Reviews
We provide Independent Medical Examinations with litigation focus, medical chart reviews with legal timeline development, and expert medical testimony coordination including live testimony, video, and phone depositions. Our experienced team of nurses review each report to provide an extra layer of quality assurance.
Learn more about our comprehensive medical review services.
Investigations
Our investigation and litigation support services include desktop and field investigations, in-person and virtual interviews through ISG Direct View, statement collection, document delivery, notary services, mediation representation, and court monitoring. We also provide security camera footage acquisition, evidence collection, asset searches, financial investigation, and social intelligence for jury selection research—giving you the comprehensive support needed to build strong cases.
Learn more about our comprehensive investigations solutions.
Record Retrieval
Our national records management program covers the entire record lifecycle, from subpoena preparation and service to the retrieval of medical, employment, military, scholastic, IRS, financial, and government records. We handle authorization retrieval, witness fee management, x-ray duplication, and DICOM imaging solutions—all with a focus on legal compliance and timely delivery.
Learn more about our comprehensive record retrieval solutions.
Clinical Services
Our clinical team delivers precise, insightful analysis to support your claims management and litigation needs.
We offer Code Review, Nurse Litigation Reports and CPT Code Medical Record Reviews to ensure proper coding and billing accuracy, signed by ISG Certified Professional Coders to support your defense in litigation or arbitration.
Our comprehensive Liability Nurse Reviews provide detailed medical and billing analysis with causation assessment, billing breakdowns, and reimbursement recommendations to help legal professionals make informed decisions.
For focused legal support, our Nurse Litigation Reports offer condensed medical reviews covering demographics, injury details, causation, and treatment summaries.
Additionally, our Bill Audit services deliver thorough medical and billing reviews that assess medical necessity and provide chronological medical record reviews with payment recommendations—all prepared by experienced nurses using evidence-based criteria.
Learn more about our comprehensive clinical solutions.
Auto No-Fault
Auto No-Fault claims require an in-depth understanding of state-specific requirements and medical necessity standards. ISG’s national network of credentialed physicians delivers objective, evidence-based reviews that help carriers manage medical utilization effectively and in compliance with state guidelines.
Auto No-Fault:
Independent Medical Examinations
ISG’s Independent Medical Examination (IME) services provide objective, evidence-based evaluations to determine injury causation, disability status, and the necessity of ongoing or proposed treatment under Auto No-Fault claims. Our national network of credentialed, specialty-matched physicians deliver thorough, unbiased assessments supported by detailed reports that address medical necessity and compliance with state-specific requirements. Each IME is coordinated with efficiency and precision to help carriers make timely, informed claim decisions while ensuring fairness to all parties involved.
Learn more about our comprehensive medical review services.
Peer Review
ISG’s Peer Review services offer clinical insight into the appropriateness and medical necessity of treatment and testing rendered under Auto No-Fault claims. Reviews are conducted by board-certified physicians who assess medical records using state-mandated guidelines and evidence-based standards of care. Our peer review process provides clear, defensible reports that help carriers manage medical utilization, identify non-compensable services, and maintain compliance with regulatory requirements.
Learn more about our comprehensive medical review services.
Clinical Services
Our clinical services provide specialized clinical expertise to support optimal claim outcomes. From physician review services that confirm causation, medical necessity, and appropriateness of care to CPT code medical record reviews by Certified Professional Coders and nurse bill audits, our experienced clinical team delivers expert guidance throughout the claim lifecycle. We also provide litigation reports that use evidence-based criteria to assess causation and medical necessity of care.
Our comprehensive suite of clinical services promotes appropriate care coordination, effective cost management, and adherence to state-specific No-Fault and PIP requirements.
Learn more about our comprehensive clinical solutions.
Auto Liability
Auto liability claims present unique challenges that require specialized expertise. ISG’s auto liability division delivers comprehensive medical review services that address the complex challenges of auto injury claims.
Our integrated approach combines expert medical examinations with thorough investigation and record management to provide objective assessments that inform smart claim decisions.
Auto Liability:
IME & Record Reviews
Auto liability claims often require objective medical insight to evaluate the extent of injuries and determine causation. ISG’s Independent Medical Examinations and Record Review services provide unbiased medical opinions that help clarify complex injury claims and support informed resolution strategies. Our nationwide network of board-certified physicians deliver timely, evidence-based assessments to assist with claim validation and litigation defense.
Learn more about our comprehensive medical review services.
Investigations
We deliver comprehensive investigative support including surveillance for injury verification and activity assessment, security camera location search and footage requests, vehicle ownership and asset searches, and police report acquisition with body cam footage requests. Our social intelligence monitoring validates claims while neighborhood canvass services help identify witnesses and gather crucial information.
Learn more about our comprehensive investigations solutions.
Record Retrieval
Our records and documentation services leverage Socrates AI technology to transform complex documentation into searchable summaries, highlighting key facts and timelines for faster case decisions and stronger legal positions. We retrieve medical records and films from treating facilities, first party and third party benefit documentation, vehicle and property ownership verification, police reports and official documentation, plus DICOM digital imaging solutions for medical image analysis—all with expedited service options for litigation support.
Learn more about our comprehensive record retrieval solutions.
Clinical Services
Our clinical team delivers precise, insightful analysis to support your claims management and litigation needs.
We offer Code Review, Nurse Litigation Reports and CPT Code Medical Record Reviews to ensure proper coding and billing accuracy, signed by ISG Certified Professional Coders to support your defense in litigation or arbitration.
Our comprehensive Liability Nurse Reviews provide detailed medical and billing analysis with causation assessment, billing breakdowns, and reimbursement recommendations to help legal professionals make informed decisions.
For focused legal support, our Nurse Litigation Reports offer condensed medical reviews covering demographics, injury details, causation, and treatment summaries.
Additionally, our Bill Audit services deliver thorough medical and billing reviews that assess medical necessity and provide chronological medical record reviews with payment recommendations—all prepared by experienced nurses using evidence-based criteria.
Learn more about our comprehensive clinical solutions.
General Liability
General liability claims often involve complex injury and property scenarios that require careful analysis and expert examination. ISG’s General Liability services deliver thorough medical assessments, comprehensive record retrieval, and detailed investigations to support these challenging claims. Leveraging our national network of credentialed experts, we provide objective, evidence-based examinations that help carriers make informed coverage decisions and strengthen litigation strategies.
IME and Record Reviews
We provide Independent Medical Examinations with litigation focus, medical chart reviews with legal timeline development, and expert medical testimony coordination including live testimony, video, and phone depositions. Our experienced team of nurses review each report to provide an extra layer of quality assurance.
We also deliver medical chart reviews with timeline development and radiological reviews with diagnostic analysis to support your liability determinations.
Learn more about our comprehensive medical review services.
Investigations
We conduct thorough investigations including scene investigation and evidence documentation, witness interviews and statement collection, property ownership and asset verification, and civil and criminal background checks. Our services also encompass activity checks, surveillance, social intelligence gathering and monitoring, and court monitoring services to provide the comprehensive investigative support your general liability claims require.
Learn more about our comprehensive investigations solutions.
Record Retrieval
Our documentation and records services leverage Socrates AI technology to transform complex documentation into searchable summaries, highlighting key facts and timelines for faster case decisions and stronger legal positions. We handle medical record canvassing across multiple treatment facilities, property and asset documentation, civil and criminal record searches, business verification, professional record duplication and organization, plus subpoena preparation and document delivery services—all with meticulous attention to detail and compliance.
Learn more about our comprehensive record retrieval solutions.