Investigation Management
Driving Smarter Decisions Through Better Investigations
At ISG, we deliver comprehensive, nationwide investigative services through a dedicated in-house team of skilled professionals. Our investigators, desktop specialists, and case managers operate across the U.S., ensuring consistent quality, ethical standards, and litigation-ready results. With a proactive and integrated approach, we help clients uncover critical insights, mitigate fraud, and drive smarter claims decisions.
Why Choose ISG for Investigations?
Nationwide Strength with Specialized, In-House Expertise
Nationwide Reach
The largest U.S. footprint of in-house field investigators — no outsourcing means consistent quality and accountability.
Skilled, Ethical Professionals
All investigations are conducted by ISG employees with a strong focus on ethics and litigation-ready expert testimony.
Technology-Driven Performance
Advanced platforms and industry-leading metrics drive results and transparency throughout every investigation.
Integrated Approach
Our comprehensive suite combines field investigations, desk research, and social intelligence for complete case development.
Expert Guidance
Our Evaluation & Analytics Unit (EAU), staffed by former claims adjusters, provides consultative recommendations via Activity Alerts — a complimentary value-added service.
Comprehensive Investigative Services
Field Investigations
- Surveillance
- Activity, Alive and Well/Dependent Checks, Wellness Visits
- In-Person Interviews/Statements
- Clinic Inspections, Site Monitoring
- Scene Investigation
- Neighborhood Canvass
- Locate Services
- AOE/COE Investigation
- Security Camera Location Search, Footage Requests
- Court Monitoring Services
- Subpoena, Document Delivery, Notary Services
- Mediation Representation
Social Intelligence
- Full Array of Social Media Investigation Products (FirstLook Suite of Services)
- Real-Time Social Media Monitoring
- On-Demand Social Intelligence for Jury Selection Research
- Social Media Locate Support
- Customizable Social Intelligence Programs
- Social Media Preservation and Litigation Readiness
- Comprehensive Lifestyle Analysis Training and Advisory
Desk Investigations
- Medical Canvass, Hospital/Pharmacy/ER/Sport-Leisure Checks
- Civil/Criminal Checks
- Skip Trace/Locate Services/Next of Kin
- Business Search, Vehicle Sighting Reports
- Police Reports, Body Cam Footage, FOIA Requests
- Vehicle, Property Ownership, Asset Searches (Individual/Business)
- Database, General Information Research
- Virtual, Telephonic Interviews (ISG Direct View)
- Specialty Investigations
Special Investigation Unit Support Services
- Regulatory Reporting Assistance
- Fraud Review, State Fraud Referral Services
- Carrier SIU Field and Desk Support Programs
- FNOI/FNOL Support Programs (Fully Customizable)
- Customizable Outsource SIU Program
FirstLook Digital Investigations
ISG’s FirstLook delivers comprehensive social intelligence that goes far beyond standard social media checks.
Our digital investigations team uses advanced OSINT methodologies, proprietary technology, and custom algorithms to uncover and analyze a subject’s complete digital footprint across hundreds of platforms.
From intake to litigation, FirstLook equips claims professionals with the intelligence they need to reduce risk and strengthen outcomes. With flexible tiers, clients can select the level of depth required-from concise digital snapshots to comprehensive investigations that include associates, activities, criminal and civil records, property ownership, and advanced verification features such as facial recognition.
- Real-time activity alerts shared between Social Intelligence and Surveillance teams
- 98% of assignments completed same day
- 100% quality assurance on all reports
- Video and timeline data preservation for courtroom use
- National coverage with experienced staff
- Specialized services including FirstLook No-Show for missed medical appointments
When paired with surveillance, FirstLook drives a 126% increase in video success—delivering the intelligence needed to combat fraud and strengthen case outcomes across all lines of insurance.
Evaluation and Analytics (EAU) Unit
Our EAU brings together a diverse team of seasoned professionals, including experienced adjusters, paralegals, former military fraud investigators, healthcare professionals, nurses, insurance investigators, and customer service specialists, all working to support your case.
Every case receives comprehensive evaluation by our multidisciplinary team. We identify critical action items and deliver a consultative Activity Alert: a clear, strategic action plan designed to guide your next investigative steps and help you achieve your objectives.
Benefits of the EAU
Proactive Case Identification
Comprehensive File Reviews
Real-Time Activity Alerts
Strategic Action Plans
Each Activity Alert includes a concise synopsis featuring:
- A high-level overview of documented activities
- A strategic action plan based on gathered intelligence
- Actionable intelligence: specific information designed to help you mitigate the claim effectively
Ready to Enhance Your Claims Investigation Process?
Contact us today to learn how our comprehensive investigative services can help you uncover critical insights, mitigate fraud, and make more informed claims decisions.
Get Started Today
Call: 1.800.278.0550
Email: customerservice@isgvalue.com
Join Our Elite Team of Investigators
Are you an experienced investigator looking to advance your career with a leader in the industry? ISG offers unparalleled opportunities for professional growth within our nationwide network of in-house investigators. Check out our careers page or send an email with your resume to recruitment@isgvalue.com.
Licensing
We are licensed in all 50 states.
TX Lic. A16416
