Insights
The Hidden Cost of Incomplete Medical Histories: Why Comprehensive Record Canvassing is Essential
One missing piece of medical history can dramatically alter the outcome of a case. Whether you’re handling workers’ compensation claims, personal injury litigation, or insurance disputes, the difference between a complete and incomplete medical record can mean thousands of dollars and months of delays. Consider this scenario: A claimant files for workers’ compensation benefits for…
People, Process and Artificial Intelligence
Artificial intelligence isn’t going to disrupt business in the future; it’s here now and already transforming the way business is conducted, asserts John Wolf, chief operating officer of ISG. In a recent conversation, Wolf shed light on how AI is revolutionizing the insurance industry, heralding a new era of innovation with profound implications.
ISG’s Evolution – An Interview with ISG CEO Bob Reardon
Ever wondered about ISG’s early history? Or where the company is headed in the future? We recently sat down with our CEO Bob Reardon to get his insights.
The Importance of Gratitude and its Impact on Work Comp Claims
NOVEMBER 20, 2023 – {AS FIRST PUBLISHED ON NOVEMBER 29, 2022 IN WORKCOMPWIRE} The Importance of Gratitude and its Impact on Work Comp Claims By Bob Reardon, CEO, ISG The holiday season serves as an important reminder of the importance of gratitude. While our natural inclination at this time of year may be to focus…
Successful Client Partnerships are a Two-Way Street
Successful Client Partnerships are a Two-Way Street By Bob Reardon, CEO, ISG – published in WorkCompWire June 6, 2023 Strategic partnerships play a crucial role in the insurance industry, enabling carriers to tackle complex challenges such as reducing total losses. Simon Sinek, renowned author and speaker, emphasizes, “People don’t buy what you do; they buy…
Are the Companies You Work With Vendors or Partners?
Are the companies you work with vendors or partners? By Bob Reardon, CEO, ISG – published in WorkCompWire May 30, 2023 Claims organizations outsource services to help them achieve the best clinical and financial outcomes. Often, these relationships are framed as a vendor-client dynamic, yet the companies that have the most successful outcomes have shifted…
The Importance of Social Intelligence on Today’s Investigations
The Importance of Social Intelligence on Today’s Investigations (What Netflix, Dart Boards and Neanderthals have to do with it?) Like many products and services, investigations have evolved with new technology and changes in human behavior. The influence of technology on investigations is as big as the impact that Walkman’s had on the boom box and…
Streamline Investigation, Medical and Records Management with ISG’s New Guidewire Marketplace App
SAN MATEO, Calif. and DANVERS, Mass., September 22, 2022 – Guidewire (NYSE: GWRE) and Insight Service Group (ISG) announced that ISG’s new Ready for Guidewire validated accelerator for ClaimCenter is now available to users in the Guidewire Marketplace. The COVID-19 pandemic has put great stress on insurers and their workforce. As a part of its 2022 US Property…
Unexpected Gratitude as We Begin the Season of Thanksgiving
November 1, 2021 Unexpected Gratitude As we begin the season of thanksgiving, it’s a great time to reflect on what we are grateful for in our lives. While 2021 has continued to be a challenging year for many, some of these challenges have accelerated change that will benefit us in the years ahead. Some of…