The Power of Integration.
When claims demand multiple areas of expertise, ISG’s integrated approach delivers unmatched efficiency and coordination.
Our single-entry technology platform brings every service together through one connected system—simplifying complex claims, reducing cycle time, and enhancing visibility at every step.
It’s the power of integration—intelligence, technology, and expertise working as one to deliver best-in-class results.
How Integration Works
Connected Intelligence: Our single-entry technology platform connects service lines through one integrated system, allowing data to flow seamlessly between ISG teams. This connected approach eliminates duplicate entry, reduces manual coordination, and saves adjusters valuable time—creating a faster, smoother claims experience.
Cascading Insights: One discovery often reveals the next step needed. Our integrated approach means you don’t have to coordinate between multiple vendors or wait for separate reports to see the full story.
Common examples include:
- When you request an Independent Medical Examination (IME) and films or medical records are needed, ISG’s seamless technology can obtain these with just a click
- During a medical canvass, if facilities are identified and records are required, ISG can automatically retrieve these records, saving adjusters significant time
- When films are received from a record retrieval request, ISG coordinates a review with one of our radiology experts
- EAU specialists create a strategic action plan that guides your next steps on a claim—an included service that helps streamline your workflow
The Integration Advantage
Faster Resolution
ISG teams work in parallel across services, eliminating delays caused by multiple intake processes and handoffs. This coordinated approach accelerates your path to claim resolution.
Deeper Insights
Multiple perspectives on the same claim reveal patterns and connections that single-service providers often miss. Our integrated approach uncovers the full story, not just fragments.
Simplified Management
One point of contact.
One technology platform.
One comprehensive report. Integration reduces coordination work, giving you more time to focus on outcomes.
Cost Efficiency
Shared resources and coordinated workflows cut redundancies and remove the hidden costs of managing multiple vendors.
Complementary Services, Working Together
ISG services are designed to work better together. Powered by connected technology, our integrated solutions create a seamless experience—so adding the right next step is simple. A record review may trigger an investigation, or an audit might prompt further clinical analysis. With ISG, you can act quickly, reduce friction, and drive better claim outcomes.
Contact us today to learn how ISG can help you achieve optimal claim outcomes.
Record Retrieval
ISG’s nationwide record management program supports the entire record life cycle—so you can resolve claims faster and with greater confidence.
Our solutions include:
• Record Retrieval
• Socrates AI Reporting
• DICOM Extractor
• Medical Record Canvassing
With integrated, automated workflows, we streamline the process from order to delivery—eliminating bottlenecks and improving turnaround times. Our customizable approach and commitment to process excellence ensure concierge-level service and consistent, high-quality results.
Clinical Services
ISG’s Clinical Services support informed decision-making and better claim outcomes through expert medical insight.
Our offerings include:
- Nurse Case Management
- Nurse Review
- Bill Audit
- Physician Review
- Code Review
- Utilization Review
In cases that require review, files are electronically routed to the appropriate medical professional, to help you better understand your claims.
We offer a systematic process to promote medically appropriate care in a timely, efficient manner to improve claim outcomes.
Investigations
ISG’s Investigation Team delivers comprehensive nationwide services such as:
- Field & Desk Investigations
- Social Intelligence
- Surveillance
- SIU Solutions
All investigations are conducted by ISG employees, never outsourced, ensuring unmatched quality, ethical standards, and litigation-ready expert testimony. Our proactive, integrated approach drives fraud mitigation and cost containment, setting the standard for investigative excellence in the industry.
IME’s & Peer Reviews
ISG delivers a nationally recognized, URAC-accredited Medical Management program built on quality, expertise, and defensibility. We partner with a network of over 16,500 board-certified, actively practicing medical professionals to provide timely, evidence-based evaluations.
Our services include:
- Independent Medical Examinations (IMEs)
- Medical Record and Peer Reviews
- Disability Reviews
- Functional Capacity Exams
- and more
All backed by a rigorous, multi-level quality assurance process that ensures consistency, accuracy, and confidence in every decision.
Technology That Connects
Our proprietary platform serves as the nervous system of integration:
Unified dashboard
Our service line data can be integrated or viewed separately – it’s up to you. Our dashboard reporting provides real-time visibility into all service lines.
Automated workflows
Our system maps to your processes. We trigger appropriate next steps based on how you want the case to be handled.
Shared documentation
Data is accessible to all relevant team members that you determine based on your business processes.
Integrated reporting
We synthesize insights from across each of our services to deliver comprehensive reports that show the value of each of our services.
Beyond Individual Services
While other providers excel in single specialties, ISG excels in the spaces between—where medical expertise meets investigative findings, where clinical insights drive strategic decisions, and where comprehensive solutions emerge from connected intelligence.
Ready to experience the power of truly integrated solutions?
Contact ISG today to learn how our connected approach can transform your claim outcomes.