Records Management Solutions

ISG provides a national records management program that encompasses the entire record life cycle, enabling clients to focus on resolving claims faster. Our programs include Record Retrieval, Socrates AI Document Organization, DICOM digital imaging, and Medical Record Canvassing. We leverage customization and process excellence to deliver concierge-level service and quality outcomes.

Fast, Easy, Effective Record Retrieval

We ease the burden by collecting records needed to properly manage claims and litigation. Our program delivers improved efficiencies, reduced spending, and the ability to make informed decisions that accelerate claims resolutions.

Fast turnaround time

Facilitated with a dedicated team providing concierge-level services

QA & regulatory compliance

Rigorous quality assurance processes ensure record accuracy and compliance with state and federal regulations

Complete Customization

Program mapped to support your claims processes, providing ease of use with legal or claims form automation and office setup configuration

Automated record analysis

enabling faster claims resolution

Integration capabilities

Reduces time investment for clients throughout the ordering, billing and record delivery process

Industry-Leading Performance in Key Metrics

Comprehensive Record Management Services

Record Retrieval Services

Authorization Retrieval – Streamlined process for obtaining necessary authorizations
Subpoena Preparation – Comprehensive subpoena preparation and service, particularly valuable for law firms gathering evidence
Expedited Service – Priority handling for urgent requests
Index Hospital Records – Organized indexing for easy reference
Provider Research – Identifying and locating healthcare providers
Copy Records – Professional duplication services
X-Ray Duplication – Specialized imaging record copying
Record Pick up – On-site collection services
Regional Reputation and Compliance – Ensuring adherence to local regulations
Witness Fee Advance – Managing financial requirements for record requests

Retrieval Services Coverage

Medical Records and Films– Comprehensive healthcare documentation
Employment Records– Workplace-related documentation
Military Records– Service-related documentation
Scholastic Records– Educational institution records
Social Security– Government benefit records
IRS and Financial Records– Tax and financial documentation
First Party Benefit– Insurance benefit records
Third Party Benefit– External benefit documentation
Worker’s Compensation – Workplace injury records

DICOM: Digital Imaging Solutions

Our advanced Digital Imaging and Communications in Medicine (DICOM) services simplify the extraction, organization, and analysis of medical images, allowing for faster and more accurate diagnostic processes. DICOM transforms how medical image data is handled, making it easier to access, share and interpret critical claimant information.

Socrates AI Transforms Records Management

Socrates is our proprietary AI solution that revolutionizes medical record analysis. Purpose-built for the unique challenges of claims and legal professionals, Socrates transforms overwhelming documentation into clear, organized, and immediately usable information.

Why Socrates Makes the Difference

Dramatic Time Savings

Replace 30-40 hours of manual sorting and summarizing with minutes of AI-powered analysis. Our technology delivers comprehensive reports that would typically require days of staff time to complete.

Accuracy and Clarity in Every Case

Well-organized medical record summaries eliminate costly mistakes and missed details. Socrates ensures every piece of available information—including handwritten notes—is accurately captured and summarized for complete case visibility.

Accelerated Decision-Making

Get the organized insights needed to make timely, informed decisions. Faster case resolution means shorter claims cycle times and better outcomes for all parties involved.

Powerful Features That Work for You

Optical Character Recognition (OCR) – Converts handwritten notes into searchable, digital text
Smart Keyword Tagging – Creates indexed, hyperlinked summaries for instant information retrieval
Chronological Event Organization – Presents complex medical histories in clear, timeline format
Intelligent Summarization – AI algorithms extract and highlight the most crucial details from extensive medical records

Ready to experience the Socrates difference? Contact us to see how AI-powered record management can transform your workflow.

Medical Record Canvassing

ISG’s comprehensive canvassing service systematically searches medical facilities and healthcare organizations to build a complete picture of each claimant’s health history. Our methodical approach ensures no relevant medical facility goes unexamined, delivering the thorough documentation you need for confident decision-making.

Why ISG’s Record Canvassing Delivers Results

Accelerated Processing

Our expert team combines advanced technology with proven methodologies to streamline the entire canvassing process, delivering timely and precise results that keep your cases moving forward.

Simplified Workflow

Experience true convenience with our single point of contact system. Simply request a medical record canvass, and we handle everything from facility identification to record retrieval for positive matches.

Superior Discovery Rate

Our comprehensive approach reveals additional medical records in 90% of canvasses, ensuring you have the most complete medical history available for accurate case assessment.

The Hidden Cost of Incomplete Medical Histories

One missing piece of medical history can dramatically alter case outcomes, potentially costing thousands of dollars and months of delays. Discover how incomplete medical records impact your claims process and learn the five critical reasons why comprehensive medical record canvassing is essential for accurate assessments, fraud prevention, and streamlined legal processes.

"After testing another vendor, our team returned to ISG—referrals are back to normal levels, and we've seen noticeable improvements in response times and record uploads."

"Having both IMEs and records retrieval in one system is definitely more helpful and saves us a lot of time. Once we start having the records in the ISG system and we need to schedule an IME we won't have to go through two vendors like we used to."

"I appreciate you 😊 loving ISG!!!!"

"It has been a pleasure working with you! You and your team have been so responsive and helpful and I so appreciate everything you handled for us."

"You guys are a 1-stop shop. I love it!! LOL I will definitely send you my next records request."

"Thank you!!! Love working with you and ISG!"

Streamline Your Records Management with ISG

Partner with ISG for comprehensive records management solutions that accelerate your claims process while reducing costs and improving accuracy. Our technology-driven approach, combined with expert human oversight, ensures you receive the highest quality service and results.

Contact us today to learn how our Records Management solutions can streamline your operations and improve outcomes.

Get Started Today
Call: 412.263.5656
Email: recordretrieval@isgvalue.com

Join Our Records Team

Interested in working with our Records team? We’re always looking to recruit talented professionals to join our growing organization. Check out our careers page or send an email with your resume to recordsrecruiting@isgvalue.com.