Congratulations to Noreen Crandall on being named one of 2023 CFOs of the Year by the esteemed Boston Business Journal. Noreen’s invaluable contributions have played a pivotal role in driving ISG’s remarkable expansion to a leading national provider of comprehensive insurance services. We consider ourselves incredibly fortunate and exceedingly proud to have Noreen leading our…
The Importance of Social Intelligence on Today’s Investigations (What Netflix, Dart Boards and Neanderthals have to do with it?) Like many products and services, investigations have evolved with new technology and changes in human behavior. The influence of technology on investigations is as big as the impact that Walkman’s had on the boom box and…
In the conclusion of our three-part series, ISG explores the importance of technology and administrative support when it comes to choosing an IME partner. In part one, we explored provider network management and addressed whether size of the network matters and the importance of IME report quality. In part two, we addressed why it’s important…
ISG is exploring important factors to consider when selecting an IME partner. In part one of our three-part series, we explored provider network management and addressed whether size of the network matters and the importance of IME report quality. In part two we address why patient management is critical. Part 2: Processes for Managing Appointments and…
Part 1: Quality over Quantity: Provider Network Management Independent medical examinations (IME) and medical reviews are an important tool used by claims professionals to help determine the next steps in a claim or injury management process. These evaluations are commonly used to determine injury causation, assess whether the recommended treatment path falls within occupational disability…
Insight Service Group (ISG), national claim and litigation support provider to the insurance and legal communities, is proud to have renewed URAC accreditation as an Independent Review Organization. Our re-accreditation demonstrates an industry leading best-in-class component from Organizational Structure and Regulatory Compliance to Information Management, Staff Qualifications and Staff Management, and Consumer Protection and Satisfaction.…
SAN MATEO, Calif. and DANVERS, Mass., September 22, 2022 – Guidewire (NYSE: GWRE) and Insight Service Group (ISG) announced that ISG’s new Ready for Guidewire validated accelerator for ClaimCenter is now available to users in the Guidewire Marketplace. The COVID-19 pandemic has put great stress on insurers and their workforce. As a part of its 2022 US Property…
January 13, 2022 Sam Crepeau, Medicare Compliance Counsel, ISG On January 11, CMS released a new version of the WCMSA Reference Guide (Version 3.5) which readers can find here. It has a single, but very significant update that is eliciting attention from the Medicare Secondary Payer industry….and for good reason. We’ll discuss the content and…
Combination of Industry Leading Technology and Investigative Capabilities Results in Comprehensive Solution for Insurers BOSTON and DANVERS, Mass., November 9, 2021 – Insight Service Group (ISG), a national provider of claim investigation and litigation support to the insurance community, and Shift Technology, a provider of AI-driven decision automation and optimization solutions for the global insurance…
November 2, 2021 Sam Crepeau, Medicare Compliance Counsel, ISG On October 26th, the Centers for Medicare and Medicaid Service commented on their reporting policies for Non-Group Health Plans with respect to reporting accurate No-Fault plan policy limits. The new policies require RREs to maintain correct No-Fault Policy limits with CMS by sending update records reflecting…