Social Intelligencew

Social Intelligence provides critical insight and information to investigations

ISG’s FirstLook digital investigations platform is revolutionizing the investigative industry by going beyond social media to provide in-depth Social Intelligence. Utilizing unique OSINT search methodologies paired with custom algorithms and proprietary software, our digital investigations team will not only compile but analyze the entire digital footprint of a subject on the Open and Deep Web.

Social Intelligence provides critical information to assist with claims at all stages. From intake to litigation, our world-class Social Intelligence line of products empowers our customers with Actionable Intelligence and insight to combat fraud and mitigate claims across all lines of insurance. We have tiered our FirstLook Platform to fit a variety of needs.

Social Media

Benefits of Running a FirstLook

ISG’s FirstLook uncovers detailed intelligence on an individual or business

• A person’s activities, interests, family activities and future plans
• Secondary income and e-commerce activity
• Topics of interest and activity patterns
• Digital presence and references to a business
• Social media presence and e-commerce
• GAID (Google Analytics Code) and Link Analysis

Third party incident evidence

• Geofenced (defined area) searches for potential witnesses
• Location based searching for 3rd party photos/videos

Benefits of Combining a FirstLook Social Intelligence with Surveillance

Combining FirstLook Social Intelligence with Surveillance increases the overall impact and video yield on a claim = Better overall results. Social intelligence provides critical information to assist with claims mitigation at all stages. Combining social intelligence with our best in class surveillance team produces even stronger results. From intake to litigation, our world-class social intelligence and surveillance teams provide national coverage and empower our clients with actionable information and insight needed to combat fraud and mitigate claims across all lines of insurance.

Benefits of Combining FirstLook Social Intelligence with our Expert Surveillance Team

• Real-time activity alerts are shared between our Social Intelligence and Surveillance Teams
• Increase in total video capture per file. Video Footage is longer per sit as well as impactful to the overall claim.
• 100% Quality Assurance on all reports
• 98% FirstLook assignments completed same day
• One Stop Shop. Coordinated services between Social Intelligence and Surveillance Teams.
• National Coverage
• Experienced Staff

OUR SOCIAL INTELLIGENCE SERVICES

FirstLook

Our FirstLook report offers a view into not only the subject’s social media platforms, but their entire internet presence. This report provides a general overview of their internet activities with links to any relevant content that we find. Building a solid foundation in which to launch any investigation.

FirstLook Plus

Our FirstLook Plus report is the most requested report and offers an in-depth search of the subject’s digital footprint. Including everything that the FirstLook report contains but builds onto the foundation with key additional data like civil and criminal records that could be impactful to your claim’s investigation. FirstLook Plus is ideal for documenting not only a subject’s online presence and internet activity, but it also provides a cursory look into their background.

FirstLook Plus Next of Kin

Our FirstLook Plus Next of Kin report is a specialized digital search that contains everything that can be found in our FirstLook Plus report, however, was designed to help our customers understand the subject’s family dynamic and identify those relatives who are believed to be closest to the subject. This is the ideal service for cases involving a fatality, as we will include any online information and media regarding the deceased as well as identifying their next of kin. This report also provides contact information for up to ten relatives of the subject, with a particular focus on the immediate family. It also includes the most likely beneficiaries of any claim associated with the deceased.

FirstLook Premier

Our FirstLook Premier report is the most in-depth digital search we offer. This search includes everything the FirstLook Plus report contains, however puts an emphasis on searching relatives’ and associates’ accounts for significant and/or relevant content. Each FirstLook Premier report is sent with a link containing saved PDF timelines and videos that will remain accessible to the customer even in the event the subject deletes the content. This report is also an easy choice for customers who want to broaden their search to include Web 3.0 and Facial Recognition.

FirstLook Premier Next of Kin

Our FirstLook Premier Next of Kin report is the most in-depth digital search we offer combined with the specialized focus of our FirstLook Plus Next of Kin report. This report provides unmatched thoroughness in analyzing both a subject and their immediate family while preserving the digital evidence. Each FirstLook Premier Next of Kin report is sent with a link containing saved PDF timelines and videos that will remain accessible to the customer even in the event the subject deletes the content. As well as provides contact information for up to ten relatives of the subject, with a particular focus on the immediate family. It also includes the most likely beneficiaries of any claim associated with the deceased.

FirstLook Monitor (Add On)

Our FirstLook Monitor report is a product that is sold as an ongoing review of content and can be added onto any of our suite of FirstLook products. We revisit prior reports and document any new and relevant content from the date of the most recent report to the present. We can provide these reports as frequently as requested.

FirstLook Platform

Included in Report

Interactive Courtroom Ready Report

Executive Summary (Digital footprint, to include all social media platforms)

Clear ID Photo

Name Search (Include Phone & Email Info)

Activities and News Articles

Social Media Results

Business Activity

Identify Relatives and Associates

Expert Testimony (Available as an Add on)

Monitor (Available as an Add On)

Address History

Residential Maps and Photographs

Property Ownership Records

Current Motor Vehicle Information

Civil Litigation Records

Criminal Records

Financial Standing and Bankruptcy Records

Corporate Records

Professional and Recreational Records

Relative Contact Information (Includes Address, Phone & Email Info)

Video and Timeline Data Preservation

Facial Recognition

Web 3.0

FirstLook

FirstLook
Plus

FirstLook Plus
Next of Kin

FirstLook
Premier

FirstLook Premier
Next of Kin