Total Account Management

Since the early 1990’s, ISG has built collaborative and strategic relationships with our clients, working together to create innovative claims services programs. A critical part of that process is our Total Account Management Team (TAM) approach, which ensures custom tailored programs, superior client support and best-in-class customer service.

Our cross-functional TAM teams include:

  • Claims-oriented Case Managers
  • Registered Nurses
  • Experienced Investigative Field Team (Law Enforcement & Criminal Justice)

During the initial program design with a new client, our TAM teams leverage their extensive experience and knowledge of industry best practices while also taking the time to develop a detailed understanding each client’s goals and unique needs. The TAM teams then help drive the comprehensive system training, program implementation and ongoing account management phases, working to ensure that our entire portfolio of services is brought to bear to deliver outstanding results for those clients.